Shipping Policy

Updated November 11, 2020

Triple Moon Alchemy processes shipping orders Mondays, Wednesdays and Fridays, from 9:30 a.m. until 1 p.m. EST. Please allow 1-4 days for processing in our shop before your order is ready to ship. Once shipped, your order should arrive within 2-4 business days, depending on the selected shipping method and the destination of your package. Delivery time is calculated by business days and does not include weekends or holidays. This delivery time is a transit average estimated by the carrier and is not guaranteed. Unavoidable delay may occur due to extreme weather conditions.

If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us via email at triplemoonalchemy@gmail.com so that we may resolve the problem.

Please be advised that we do not replace a lost shipment if the carrier delivered an undamaged parcel to the correct address and the parcel was subsequently removed or damaged by a third, unknown party.